AHE PRIVACY POLICY

The AHE Privacy Policy outlines your rights and the uses of your information within this website under the obligations and terms of the Privacy Act 1988.

Personal information collected
Personal information is information about you, the user. The Australian Haydn Ensemble (AHE) has the right to collect personal information about you such as your name, address, contact number and details of any previous dealings or workings with the AHE.

How this information is collected
The previously listed information may be gathered by means of:

  • Ticket transactions

  • Subscription services (renewal or new signup)

  • Phone calls

  • Information provided by third party agencies affiliated with the AHE (e.g. City Recital Hall, Sydney Opera House)

  • Interactions on our websites

Accuracy of stored information
We will take reasonable steps to ensure that information is up to date and complete. If you would like to update this information yourself, please contact the AHE either by phone on 1800 334 388 or by email at info@australianhaydn.com.au

Purposes for the handling and disclosure of collected information
Except as specified in this policy, AHE will not sell, share or ‘rent out’ any of your personal information. Your information may be used for, but is not limited to:

  • Future interactions

  • Carrying out of transactions

  • Assessing for the eligibility of programs run by the AHE

  • The seeking of donations or sponsorship for the AHE

  • Any purpose that requires your information for legal use

  • Any purpose in which you have consented to the use of your information

Sharing and disclosure of information may include but is not limited to:

  • Persons acting on your behalf

  • Collaborators and venues, for example in case of a co-presentation

  • Enforcement authorities and government agencies

  • Service providers, including mailing houses and IT providers

  • Professional advisors including legal, financial and auditors

Use of remarketing information
AHE uses remarketing pixels on its website to identify visitor actions and offer customised advertising through online platforms, including Google and Facebook. AHE does not personally identify you or your actions based on these pixels.

There are various ways to adjust the advertising you receive from these services. The following sites allow you to modify your preferences:

Security of information
Because of the nature of digital services in the course of our business it is necessary to disclose details to service providers with facilities outside Australia and to store information on servers outside Australia.

Our local server is accessed with industry standard levels of security. 

Our database server is located in the United States of America and is accessed over a secure connection with industry standard levels of security. Our database provider is one of the most reputable CRM providers in the world and operates with appropriate levels of data security.

Our email server operates with primary servers in the United States of America and elsewhere. It is one of the largest providers of email in the world and operates with appropriate levels of data security.

When storing customer information overseas or locally, AHE has protocols to ensure that, where possible, customer information is not stored insecurely. Where information is delivered to AHE insecurely, we cannot guarantee that your information will be secure.

Questions, opting out and contact
If you have any queries, wish to update your contact details, or wish to opt out of mail and email communications, please contact AHE:

Telephone us
1800 334 388

Email us
info@australianhaydn.com.au 

Mail us
Australian Haydn Ensemble 
PO Box 400
Strawberry Hills NSW 2012

Other Websites
The AHE is not responsible for any problem, accident or introduction of foreign software, malware or virus onto your or mobile device in the event of any of these events occurring through the link of another website.

Updated 8 November 2023